Our Privacy Commitment

At Plump House, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information across all our global operations.

Table of Contents

Information We Collect

We collect information to provide better services to all our customers across our global markets:

When you create an account, make a purchase, or interact with our services, we may collect:

  • Name and contact details (email, phone number, shipping address)
  • Payment information (processed securely through our payment partners)
  • Date of birth (for age verification and personalized offers)
  • Skin type and concerns (to recommend suitable products)

We automatically collect certain information when you visit our site:

  • Device and browser information
  • IP address and approximate location
  • Usage data and browsing patterns

How We Use Your Data

Your information helps us provide personalized skincare solutions and improve your experience:

  • Process orders and deliver products worldwide
  • Provide personalized product recommendations
  • Improve our products and services
  • Communicate about orders, products, and promotions
  • Prevent fraud and ensure security

Regional Compliance

GDPR (EU/UK): We process data based on consent, contractual necessity, or legitimate interest as defined by GDPR.

CCPA (California): California residents have specific rights regarding personal information as outlined below.

Other Regions: We comply with local data protection laws in all markets we operate.

Data Sharing

We only share your data when necessary:

  • With payment processors to complete transactions
  • With shipping carriers to deliver your orders
  • With regulatory authorities when required by law
  • With subsidiaries for global operations

We never sell your personal information to third parties.

Data Security

We implement robust security measures including:

  • Encryption of sensitive data
  • Regular security audits
  • Limited access to personal information
  • Secure payment processing

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact our Data Protection Officer at privacy@yourbrand.com.

Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze site traffic
  • Deliver personalized content
  • Measure advertising effectiveness

You can manage cookie preferences through your browser settings or our cookie consent tool.

Policy Changes

We may update this policy periodically. Significant changes will be communicated through our website or email.

Last updated: August 23, 2025

Contact Us

For privacy-related inquiries or to exercise your rights:

Email: privacy@yourbrand.com

Mail: [Your Brand Name] Data Protection Officer, [Company Address]